Article 1 – Returns Within Withdrawal Period

Customers have the right to withdraw an order within 14 days of receiving the product, without providing any reason.

Products must be returned unused, undamaged, and in original packaging.


Article 2 – Exceptions

Returns are not accepted for:

Products damaged by the customer.

Products without original packaging.

Sale or promotional items (if stated at the time of purchase).


Article 3 – Procedure

1. Contact support@xtanded.com to request a return.


2. Send the product back within 14 days of your return request.


3. Include proof of purchase or order number.

 

Article 4 – Refunds

After inspection, the purchase amount will be refunded within 14 days via the original payment method.

If the product is returned damaged, Xtanded reserves the right to deduct costs.